At dexandra4u.com, we strive to ensure that our customers are 100% satisfied with our products. However, if you’re not completely satisfied with your purchase, please review our return and exchange policy below:

Exchange Policy

We only offer exchanges for products. If you wish to exchange a product, please ensure that the product is unused and in the same condition that you received it.

You have 1-3 working days after the returned product is received to exchange it for the same item. If the item is not available, you may choose another product of equal value.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. However, if the return is due to an error on our part (you received an incorrect or defective item, etc.), we will cover the cost of return shipping.

No Refund Policy

Please note that we do not provide refunds. We only provide exchanges.

Contact Us

If you have any questions about our Return & Exchange Policy, please contact us:

• By email: [email protected]
• By phone: 010-314 6619
• By mail: No 3 Jalan Nusaria 1 J/4, Taman Nusantara, 81550 Gelang Patah, Johor, Malaysia